Help & FAQ
Find the right answer quickly or manage it directly in your account.
What can we help you with?
Go straight to the place where you can check or change something.
Answers by topic
Open only the question that is relevant to you.
Scores and coaching
How recommendations, progress and goals work together.
How are my scores calculated?＋
MyPeakYears uses your recent check-ins and selected goals for sleep, movement, cardio, strength and nutrition. Only domains with enough data are included. Scores are coaching signals, not a medical diagnosis.
Why do I get only one priority?＋
Because one clear next step is usually more actionable than a long list. The Coach selects the area with the greatest practical opportunity at that moment.
Can I change my goals?＋
Yes. Open Progress or your Profile to update your goals. New goals are used for future comparisons and recommendations.
Check-ins and data
What you log, what happens on missing days and how synchronisation works.
How often should I check in?＋
Daily check-ins give the clearest picture, but consistency over several weeks matters more than perfection. A missed day does not erase earlier progress.
Why does a new check-in start empty?＋
Because MyPeakYears should not invent health values for you. You only see data you entered or deliberately connected.
Apple Health is not syncing. What now?＋
Check Apple Health and iOS Settings to confirm MyPeakYears has access to the selected data types. Then reopen Apple Health in MyPeakYears. Manual entry remains available.
Account, privacy and billing
Manage your data and solve practical account questions.
Where do I manage my subscription and invoices?＋
Open Profile and go to Subscription & invoices. You can open the Stripe customer portal there when a billing account is connected.
Is my health data sold?＋
No. Health data is not sold or used for advertising. Read the Privacy page to see which data is needed and why it is used.
How do I delete my account?＋
Open Profile, go to Danger Zone and choose Delete account. After confirmation, your account and associated MyPeakYears data are permanently removed, except where legal retention is required.
What if something technical does not work?＋
Refresh the page, check your connection and try again. If the problem persists, email support@mypeakyears.com and include the device, page and what you expected to see. Do not attach medical documents.
Contact support
Briefly describe the page, device and what you expected to see. Do not email medical documents or sensitive health attachments.